Managed IT services offer a wide range of remote Hybrid IT , with responsibilities ranging from specific on-demand response to 24/7/365 coverage of IT duties. Organizations can leverage managed IT to reduce in-house IT workload or fill gaps left by existing IT roles and skills.
Managed IT services enable organizations to outsource IT tasks to a vendor as contracted or subscription services. These services can be used to lighten the workload of in-house teams, supplement teams that are unable to meet IT demand, or to replace in-house teams. Managed service providers (MSPs) can be useful for ensuring 24/7/365 coverage of IT duties and can contribute specialty knowledge or expertise that may not otherwise be available.
Managed IT services can encompass many responsibilities but typically include:
- Remote monitoring and management of hardware and infrastructure.
- Security services, including monitoring, penetration testing, threat hunting, or incident response.
- Configuration, monitoring, and management of cloud services. These can be rendered in cooperation with or outside of managed cloud services.
- Communications support, including IP telephony services.